Support
Common Questions
- Safety reports and appeals: Use Report beside the relevant profile, moment, message, or review. Track the report and any moderation decision from Profile > Safety reports & decisions. Affected users can submit an appeal there.
- Illegal content: If you cannot use the in-app report, submit a formal notice and keep the receipt.
- Sign-in: Sosiale Moments uses passwordless magic links. Enter your email, then open the link from your email app on the same device.
- Profile setup: You must complete your profile before creating or accepting moments.
- Safety: You can block or report from moment details or the chat screen.
Delete Your Account and Data
The fastest option is in the app: open Profile, choose Account, then Delete account. Confirm the deletion when prompted.
If you cannot access the app, email info@sosiale.ai from the address used for your Sosiale Moments account. Use the subject “Sosiale Moments account deletion request.” We may ask you to verify control of that email address before processing the request.
Deletion removes your account, profile, private profile and moment photos, open moments, and data that is no longer required to operate or secure the service. Shared chat history may be pseudonymized and retained for the other participant, safety evidence, disputes, or legal obligations as described in the Privacy Policy. Deleting your account does not cancel an Apple App Store or Google Play subscription. Cancel the subscription in your store account if you do not want it to renew.
Report a Problem
Email us with:
- Your device type (iPhone/Android) and OS version
- What you were trying to do
- What happened (screenshots help)
- The time it happened (with timezone)